Deliveries are free for all orders over 50€ in Europe and 100€ overseas.
You have a legal deadline of 14 days from receipt of your order to return a product.
HOW CAN I RETURN AN ITEM ORDERED ON THE SITE?
Simply by clicking on the button below :
Our team will take care of your request as quickly as possible. Returns are free from the following countries :
CAN I MAKE AN EXCHANGE ON AN ITEM ?
The exchange is only possible on the same item for another size.
If the item you wish to exchange is more expensive than the item to be returned, you will have to pay for the rest. In the opposite case, you will receive a credit note for the amount of the price difference.
WHICH ITEMS ORDERED ON THE SITE CAN BE RETURNED?
All products on the site can be returned, except for those with an indication to the contrary. Returned products must be intact, in perfect condition for resale, in their original packaging. They must not have been worn or used, nor have suffered any deterioration, however slight, and in a perfectly clean condition. Any product that is damaged, incomplete, or whose original packaging is damaged, will not be refunded or exchanged.
If Neo Family has made a mistake in your order, the return shipping costs will then be taken care of. In this case, please contact our customer service to let us know and we will explain the procedure to follow.